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MelGeek Hive Driver Tips & Tricks

Can’t Configure Your Settings or Detect Your Keyboard in Hive? Don’t Worry!


1️⃣ Mechanical Keyboards
Make sure you’re using the latest desktop version of Hive for full configuration
capabilities.

🔗 Download Hive

Step-by-step guides:


2️⃣ Magnetic Gaming Keyboards
Open Hive Web on Chrome or Edge to configure your gaming profile.

Set up custom gaming profiles and enjoy the best experience.

Made Series & Real67→ Guide
Settings are saved after configuration — no need to keep Hive open!
🔗 Try Hive Web

Troubleshooting:
If your keyboard doesn’t appear in the device list or won’t turn on, try a different cable and ensure the USB port is connected directly to your computer (avoid using USB hubs).

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Product Support
I Can't connect my 2.4G dongle

Make sure your keyboard’s firmware is updated to the latest version.

Steps to connect:

  1. Plug the 2.4G dongle (receiver) into your computer — ideally into a host USB port.
  2. Switch your keyboard to 2.4G mode.
  3. The keyboard will start auto-pairing, and the indicator will stay green once connected.

If it still can’t connect:

  • Try repairing the dongle, then press BT + 0 or FN + Backspace for 3 seconds to enter pairing mode.
  • If the issue persists, try using a different dongle or different settings to check if the problem is with the dongle.
  • You can also contact customer service and provide the firmware versions of both the keyboard and the dongle for further assistance.

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Product Support
What should I do if my keyboard doesn't work correctly？

💡 Tip: Following these steps solves most common issues. If the problem continues, contact our customer service for further help.

Common Issues:

  • Keys don’t respond
  • Keys trigger automatically
  • Keyboard lights don’t turn on

Quick Steps to Fix:

1. Check Connection 🔌

  • Make sure the keyboard is connected using the original cable directly to your computer.
  • Try a different cable if the keyboard doesn’t power on.

2. Reset Keyboard 🔄

  • Restore to factory setting in the device setting on Hive

3. Calibrate Keys (Magnetic Keyboards Only) ⚠️

  • Magnetic keyboards require calibration.
  • Mechanical keyboards cannot be calibrated.

4. Test with Different Switches 🛠️

  • Swap switches with other working keys to see if the issue persists.

5. Update Firmware 💾

  • Ensure your keyboard is running the latest firmware version.

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Product Support
Where can I download the firmware and user manual?

User Manual: You can download the manual for your keyboard model here:
https://www.melgeek.com/pages/download

Firmware Update:

Our firmware is continuously updated, so instead of uploading every version to the website, we recommend joining our Discord community. By joining:

  • You’ll get notifications about the latest firmware and features.
  • You can share your keyboard settings with other users.
  • You might even have the chance to win small gifts or special discounts!

💡 Tip: Joining Discord is the easiest way to stay up to date and get the most out of your keyboard.

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Product Support
How to Replace the Case of Made68 series or Open the Keyboard for DIY?

If you want to replace your keyboard’s case or access its internal structure, follow these steps to make the process smooth and safe:

1. Watch the Tutorial Video First
Our step-by-step video shows exactly how to open your keyboard and replace the case. Treat it as your guide—it’ll help you avoid mistakes and make the process easier.

2. Follow the Steps Carefully
Take your time when opening the keyboard or handling the internal parts. Rushing may cause scratches or damage.

3. Keep in Mind

  • Aluminum cases can show scratches if impacted.
  • Once the case is received and installed, returns or exchanges are not supported.

💡 Tip: Think of this as a fun DIY project—watch the video, follow the steps, and enjoy giving your keyboard a fresh new look!

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Product Support
How can I check my warranty?

You can check your keyboard’s warranty status by following these steps:

1️⃣ Check Your Order Number

Log in to your order center and locate your order number.

2️⃣ Contact Customer Service

Provide your order number to confirm your warranty.

3️⃣ If You Don’t Know Your Order Number

Provide your email address or the serial number (SN) on the keyboard/product.

💡 Tip: If you purchased your keyboard from another retailer, please contact them for warranty
support.

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Product Support
How can I get a replacement for a defective device?

Contact Customer Service

Email support@melgeek.com with:

  • Your order number
  • Reason for return
  • Clear photos or videos showing the defect

Replacement or Refund

  • In most cases, we will provide replacement parts to resolve the issue.
  • If the issue cannot be fixed with parts, we will arrange a replacement unit or a refund, depending on your warranty.

💡 Important Notes:

  • Returns without authorization will not be accepted.
  • Refunds are issued after we receive and inspect the returned item.
  • We reserve the right to reject returns that do not meet the requirements above.

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Product Support
When will you ship my order? How long does it take for delivery?

Orders are typically processed within 2–3 business days (excluding weekends and holidays) and usually take around 3–6 business days for delivery, depending on the selected courier.

Pre-orders or custom items may require a longer processing time.

If you have any questions regarding your shipment, please contact our customer service team for further assistance.

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Product Support
Where Do We Ship?

We ship from our China or a local warehouse, depending on inventory availability.
If you have specific requirements for the shipping service, please contact our customer service team before placing your order to confirm the details.

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Product Support
Do I need to pay customs tax?

Whether you need to pay customs tax depends on the shipping warehouse:
1️⃣ Local Warehouse Shipping

If your order is shipped from a local warehouse, no customs tax is required.

2️⃣ Shipping from China (Domestic Warehouse)

  • We usually ship via DHL: the recipient is responsible for any applicable customs duties and taxes.
  • Alternatively, we can ship via YunExpress: delivery may take longer, but no customs tax is required.

💡 Tip: We will choose the most suitable shipping method based on the actual situation, which may differ from the shipping option you selected when placing your order. You can also contact customer service before placing your order to choose the method that best suits your needs.

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Product Support
The package is shown as "Delivered" on the shipping website,but I haven't received the package yet.

If your shipping status shows Delivered but you haven’t received your package, follow these steps:

1️⃣ Check Around Your Address

Look around your mailbox, front door, or with neighbors to see if the package was left nearby.

2️⃣ Contact the Shipping Carrier

Reach out to the courier (e.g., DHL, YunExpress) with your tracking number for delivery confirmation.

3️⃣ Contact Customer Service

  • If the package cannot be located, email support@melgeek.com with your order number and tracking information.
  • Our team will assist you in investigating and resolving the issue.

💡 Tip: Occasionally, couriers may mark a package as delivered a few hours before it actually arrives. Please allow some time for delivery before contacting customer service.

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