Return & Refund Policy -MelGeek

RETURN POLICY

30-Day Return

• You may request a return within 30 days of receiving the product.
• Condition: The item must be unused, in its original packaging, and in the same condition as received.
• Return Shipping: Customers are responsible for return shipping costs.
• To start a return, contact service@melgeek.com with your order number.

0–30 Days – Quality Issues

• Returns are accepted within 30 days of receiving the product if a manufacturing defect is found.
• Return Shipping: We cover the shipping cost for quality-related returns.
• Resolution Process: We will first send replacement parts to resolve the issue. If the problem cannot be fixed with replacement parts, you may request a full product replacement or a refund.

After 30 Days (Within Warranty Period) – Quality Issues Only

• Returns are not eligible for refund after 30 days.
• We will provide replacement parts to fix quality issues within the warranty period.
• Full product replacement or refund is generally not offered unless the product cannot be repaired.

REFUND POLICY

1. Order Cancellation

You may cancel your order for a full refund if the request is made prior to shipment and within our designated cancellation window. Once the order has been dispatched, the standard return policy applies.

2. 30-Day Returns

Returns are accepted within 30 days of delivery.

• Conditions: Refunds are issued after the returned product is received and inspected.
• Shipping: Original shipping fees are non-refundable, and customers are responsible for return shipping costs (unless the item is defective).

3. Quality Issues & Warranty

• 0–30 Days: If a quality issue cannot be resolved with replacement parts, a full refund will be issued. We will cover all return shipping costs.
• 30+ Days: Refunds are no longer available. We provide replacement parts only to resolve any functional issues.

4. Refund Process

• Method: All refunds are processed back to your original payment method.
• Processing Time: Please allow 5–7 business days for the funds to appear in your account after your refund has been approved.