Shipping Policy

Shipping & Delivery Policy

Worldwide Shipping

We ship our products worldwide! If you're having trouble completing your order at checkout due to your address, please reach out to our customer service team with the following details:

  • Your full shipping address
  • The product(s) you wish to purchase

You can contact us via:

Our team will check product availability and assist you with your order.

Fulfillment Time

Orders are typically processed and shipped within 2-3 business days (this excludes weekends and public holidays). Please note that pre-orders or custom items may require a longer processing time. For specific details on these items, please check with our customer service team.

Shipping Methods & Costs

We work with trusted international carriers like DHL and SF Express to ensure the best shipping option for your order and location. If you have a special request for a specific carrier, please leave a note at checkout or contact us directly.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email. Please allow 24 to 48 hours for the tracking information to update on the carrier's website. You can track your package here: https://www.17track.net/en.

Customs & Import Fees

Please be aware that taxes and duties are not included in the product price. As the buyer/receiver, you are responsible for any applicable customs, import duties, and taxes that may be imposed by your country.

In addition, customs inspections and holds may cause delays. It is the responsibility of the buyer/receiver to resolve any issues related to customs clearance.

Lost or Delayed Shipments

After receiving your shipping notification, please allow at least 24 hours for the courier to scan the item and for the tracking information to become active. If your package is significantly delayed or appears to be lost, please contact us first for assistance. We will work with the carrier to resolve the issue as quickly as possible.