You can find our shipping policy here

Yes, We offer worldwide shipping. If you encounter any issues placing your order, please contact our customer service team for assistance.

Thanks for contacting us, and sorry for the inconvenience.
Please check the following:

• Advise your shipping address, please. We will check the shipping cost for you.
• You can contact us by email at store1@melgeek.com and provide your address in detail, including the zip code.

We support Paypal, credit card, Klarna, Apple Pay, Google Pay.

Thanks for supporting MelGeek. Please kindly check the following things before using the code:

• Please check if it is your first use of the code, as it is limited to one use per customer.
• Please double-check if it was filled in correctly at checkout without any other letters/numbers or quotation marks.

1. Please reach out to MelGeek customer support to initiate a return.
2. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
3. MelGeek support will share the corresponding return address (China warehouse or USA warehouse is available) in the form of an email, and the refund will be processed after our warehouse receives the product and confirms it.
   
4. For the refund to be processed in a timely manner, please be sure to send a return notification to MelGeek with the following information:

• Name of the courier
• Tracking number

All quality-related defects on items sold directly by MelGeek or MelGeek's authorized resellers are covered by an extensive warranty, starting from the date of purchase (Please note that our warranty is 1 year).
If there are quality issues or defective products within the warranty period, we will offer a refund, reissue, or other compensation measures. However, before we can confirm the issues, please provide the following information:

1. Please reach out to MelGeek customer support at service@melgeek.com.
2. State the reason for return and provide an invoice or screenshot to confirm the order number.
3. Provide a description of the problem.
4. If possible, include a clear photo or video.

During delivery, please make sure the package is in good condition (showing no signs of being opened) and confirm the contents before signing for the package.
For any issues, please contact us and follow our warranty process:

1. Provide your order number.
2. Please send us a clear picture of the outer packaging with all shipping labels visible and, if applicable, the item received.
   Possible solutions for the problem are confirmed by MelGeek:

• If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
• If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). MelGeek will decide whether you need to return the wrong product or not.