WARRANTY PERIOD

• All MelGeek products come with a 1-year limited warranty from the date of delivery.
• Products in the MADE series enjoy an extended 2-year warranty.
• The warranty covers manufacturing defects under normal use.
  
  

WARRANTY SERVICE

• During the warranty period, if a manufacturing defect is confirmed, we will provide replacement parts free of charge.
• If the issue cannot be resolved by replacing parts, we will offer a replacement keyboard or a full refund, depending on the case.
• The final solution will be based on a thorough evaluation by our support team.
  
  

WHAT'S NOT COVERED BY WARRANTY

The warranty does not cover:

• Damage caused by misuse, water, drops, or improper handling.
• Issues from unauthorized modification, disassembly, or repair.
• Normal wear and tear or cosmetic damage (e.g. scratches, fading).
• Damage caused by third-party accessories or unofficial software/firmware.
  
  

HOW TO REQUEST WARRANTY SERVICE

Please contact our customer support at support@melgeek.com with:

• Your order number:
• A description of the issue:
• Photos or videos that clearly show the problem:

Do not return any product without first obtaining authorization from our support team.