China Warehouse Products:
Kindly note that products shipped from our China warehouse are not recommended for return or refund due to the associated high shipping and customs fees. We strongly advise customers to carefully consider their choices before making a purchase. Additionally, please be aware that China orders cannot be returned to our US warehouse.
30 Days Money Back Guarantee:
We proudly offer a 30-day return policy for eligible items. To initiate a return, please follow these guidelines:
- The item must be in the same condition as received: unused, with tags, and in its original packaging.
- Returns can be requested within 30 days of receiving the item.
Upon approval, you will be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exclusions:
Certain items, such as customized keyboard kits, cannot be returned for no reason.
Damages and Issues:
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will assess the issue and work towards a satisfactory resolution.
Warranty:
Products purchased from melgeek.com come with a 1-year warranty period from the date of receiving the order. During this period, we will replace defective keyboard components, not the entire keyboard.
Not Covered Under Warranty:
The warranty does not cover the following situations:
1. Damage caused by the owner attempting to fix or alter the product.
2. Damage resulting from misuse, abuse, neglect, alterations, or unauthorized repairs.
3. Natural depreciation over time.
Contact Us:
For any questions or concerns, please feel free to contact us at service@melgeek.com.