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PRODUCT INFORMATION

Do magnetic switch keyboards support SOCD and Rapid Trigger features?

Yes, all our magnetic switch keyboards fully support advanced features like SOCD (Simultaneous Opposite Cardinal Direction) cleaning and Rapid Trigger. SOCD cleaning is crucial for competitive fighting games, ensuring consistent input resolution. Rapid Trigger drastically improves responsiveness by dynamically adjusting the actuation point.
You can enable and customize both of these features easily using the dedicated settings within our Hive software. Please refer to the user manual or the software guide for detailed setup instructions.

Are your keyboards compatible with different operating systems and devices?

Yes, our keyboards are compatible with Windows, macOS, and Linux systems.

ORDERING & PAYMENT

What payment methods do you accept?

We accept PayPal, Credit/Debit Cards, Klarna, Google Pay, and Apple Pay.

Can I change or cancel my order?

You can contact us to request a change or cancellation before the order is shipped. However, due to time zone differences and order processing times, we cannot guarantee the request will be completed in time.

SHIPPING & DELIVERY

What are your shipping times?

Orders are processed within 2-3 business days (excluding weekends and holidays). Pre-orders or custom items may take longer—please check with our customer service for details.

Where do you ship, and how can I check shipping costs?

We ship worldwide, from our warehouse, depending on your location and product availability. To check the exact shipping cost,

How can I track my order?

Track your parcel using the following link: https://www.melgeek.com/apps/track123

Are customs duties and taxes included?

Please note that taxes and import duties are not included in the order total. You may be responsible for any applicable customs fees, import duties, and taxes imposed by your local government.

WARRANTY & RETURNS

What is your warranty policy?

2-year warranty for keyboards, 1-year for accessories. More info please check Warranty Policy

How do I request a return or exchange?

Please contact our customer support at support@melgeek.com and provide the reason for the return or exchange. Based on the issue, we’ll assist you with a replacement part or a product exchange.

How does the refund process work?

Contact support@melgeek.com with your refund reason. Our team will review and provide after-sales support accordingly.

TECHNICAL SUPPORT & TROUBLESHOOTING

How do I pair the keyboard via Bluetooth?

Make sure the keyboard mode is switched to Bluetooth, check if the Bluetooth indicator light is blinking normally.

To clear pairing information, long press BT + number (1-8) keys for about 3-5 seconds.

How do I update firmware?

Check and install updates via Hive software, or contact support to confirm the correct firmware

Where can I download drivers and software?

For magnetic switch keyboards, please use the web-based Hive platform: https://hive.melgeek.com/

For mechanical keyboards, download the Hive driver here:
https://www.melgeek.com/pages/download

Before performing a firmware upgrade, we recommend contacting support@melgeek.com to confirm the correct firmware version for your device.

How can I customize my keyboard (key remapping, macros, lighting)?

Use Hive to remap keys, configure lighting, shortcuts, and macros. Magnetic switch keyboards have additional “super key” features. See tutorial: HIVE

PRODUCT CUSTOMIZATION

Are your keyboards compatible with different keycaps and switches?

Our keyboards support most cross-stem (MX-style) keycaps and allow mixing multiple types of switches.

Do you offer custom orders or engraving?

Currently, we do not offer custom products or engraving services.

Can I buy accessories separately?

Yes, we provide accessories such as switches, lampshades, and side panels for certain models.

ACCOUNT & PRIVACY

How do I create an account?

You can register an account on our website by providing your email address and setting a password. This allows you to track orders, save shipping addresses, and access exclusive member benefits.

How can I manage or update my account information?

After logging in, you can update your personal details, change your password, and manage your address book in your account settings.

What should I do if I forget my password?

Use the "Forgot Password" link on the login page to reset your password via your registered email.

How is my personal data protected?

We take your privacy seriously. Your personal information is stored securely and used only to process orders, communicate with you, and improve our services. We do not share your data with unauthorized third parties.

Can I request to delete or access my data?

Yes, you can contact our support team to request access to or deletion of your personal data in accordance with applicable privacy laws.

PARTNERSHIPS

How can I inquire about partnerships or collaborations?

Email us at marketing@melgeek.com for partnership opportunities.

CUSTOMER SERVICE

How can I reach customer support?

Email us at support@melgeek.com or join our Discord for live help:
https://discord.gg/MQz6cJQvh.

What after-sales services do you provide?

We offer warranty claims, returns, and exchanges. Contact support@melgeek.com with your order details and issue for assistance.

CAN'T FIND AN ANSWER TO YOUR QUESTION?

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